Stratus AI – Frequently Asked Questions (FAQ)

GENERAL OVERVIEW:

Q: What is Stratus AI?

‍A: Stratus AI is an intelligent automation platform built for dental practices and DSOs. It automates the insurance verification and benefits breakdown process, delivering accurate, up-to-date patient insurance details hands-free—without phone calls, faxes, or manual entry.

‍Q: Who is Stratus AI for?

‍A: Stratus AI is designed for dental support organizations (DSOs), group practices, and solo offices looking to streamline insurance workflows, reduce front desk workload, and improve claim accuracy.

‍Q: What makes Stratus different from other verification tools?

‍A: Unlike other solutions, Stratus AI integrates directly with your PMS (Practice Management Software), scans your full patient database, and continuously updates coverage details without manual triggers. It provides detailed, structured breakdowns—automatically.

‍FEATURES & CAPABILITIES

Q: What does Stratus AI automate exactly?

‍A: Stratus AI automates:

• Eligibility checks and insurance verification
• Full benefits breakdowns (basic, major, perio, endo, ortho, etc.)
• Coordination of benefits
• Frequency limitations and waiting periods
• Real-time updates to patient insurance files in your PMS

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Q: Can Stratus verify both PPO and HMO plans?

‍A: Yes, Stratus verifies a wide range of insurance plan types, including PPO, HMO, DHMO, and government-funded plans. However, the depth of information may vary depending on payer systems and data accessibility.

‍Q: How often are insurance breakdowns updated?

‍A: Stratus automatically updates insurance information on a recurring basis and can refresh details in advance of upcoming appointments. You don’t need to manually request verifications.

‍Q: Does Stratus provide benefits for new patients before their first visit?

‍A: Yes, once a patient’s insurance information is entered, Stratus can verify and pull their full benefits breakdown before their appointment—automatically.

‍INTEGRATIONS & SETUP

Q: What practice management systems does Stratus integrate with?

‍A: Stratus supports integrations with major PMS systems including:

• Dentrix
• Eaglesoft
• Open Dental
• Denticon
• Curve
• Additional PMS integrations can be requested depending on your needs.

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Q: Is it difficult to set up Stratus?

‍A: Not at all. Most practices are up and running within a few hours. Stratus provides onboarding support, integration assistance, and training to make the transition seamless.

‍Q: Do I need to manually upload insurance information into Stratus?

‍A: No. Stratus syncs with your PMS and reads patient insurance data already on file. You can also enter new insurance details for verification when needed.

‍ACCURACY & COMPLIANCE

Q: How accurate is the data Stratus provides?

‍A: Stratus uses AI-powered data extraction and payer integrations to ensure high accuracy, often exceeding what manual verification can achieve. Data is sourced directly from payer portals or clearinghouse APIs.

‍Q: How does Stratus handle discrepancies or incomplete data?

‍A: If certain benefits are unclear or unavailable, Stratus flags those entries for your team. The platform includes a notes section and optional workflows for manual follow-up if needed.

‍Q: Is patient data secure with Stratus?

‍A: Absolutely. Stratus is fully HIPAA-compliant and uses encrypted channels for all data transmission. Patient privacy and data security are top priorities. Stratus also has SOC2 compliance.

‍COST & ROI

Q: How much does Stratus AI cost?

‍A: Pricing is based on practice size and monthly patient volume. Stratus offers flexible tiers for solo practices, mid-sized groups, and enterprise DSOs. Schedule a demo for a customized quote at usestratus.com

‍Q: What’s the ROI of using Stratus AI?

‍A: On average, practices using Stratus see:

• 80–90% reduction in manual verifications
• 25–30% fewer denied claims due to coverage errors
• 40+ hours/month saved per location in admin time
• Increased patient trust and treatment acceptance due to accurate estimates

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SUPPORT & TRAINING

Q: Is there training provided?

‍A: Yes, Stratus offers onboarding sessions, a resource center, and ongoing support. Your team will be fully trained on how to use the dashboard, interpret breakdowns, and handle exceptions.

‍Q: What kind of support is available?

‍A: Stratus offers:

• Dedicated onboarding specialists
• Live chat and email support
• Account managers for enterprise clients
• Regular product updates and webinars

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GETTING STARTED

Q: How do I get started with Stratus AI?

‍A: Visit usestratus.com to book a demo. Once approved, the onboarding team will guide your practice through integration, training, and activation.